Warranty and Return

At iTourTranslator, your satisfaction is our top priority. We're committed to providing you with a seamless shopping experience. Below is a detailed overview of our warranty and return policy, please review it to understand your rights and options when making a purchase.

1. Warranty

1.1 Warranty Period

All iTourTranslator products come with a 12-month warranty, covering defects in materials and workmanship under normal use. This guarantee ensures your purchase is protected for one year from the date of delivery.

1.2 What is Covered Under Warranty?

Defective products: If your product has a manufacturing defect or malfunction within the warranty period, we will repair or replace it at no additional cost.
Functional issues: Coverage applies if the product does not perform as described or fails to meet expected performance standards.
Material and workmanship defects: Includes problems caused by poor construction or faulty materials under normal usage conditions.

1.3 What is Not Covered Under Warranty?

Accidental damage: Damage resulting from misuse, accidents, spills, or drops.
Normal wear and tear: Items that naturally degrade over time with regular use (e.g., battery life).
Modification or repair by unauthorized personnel: Any product that has been tampered with, opened, or repaired by unauthorized technicians.

Damage from external factors: Issues caused by power surges, lightning strikes, or natural disasters.

1.4 Warranty Claims

To submit a warranty claim, please contact our customer support team and provide the following information:

Order number
Proof of purchase (receipt or order confirmation)
Description of the issue
Photos or videos (if applicable)

Once we receive your claim, we will assess the issue and offer a resolution, which may include repair, replacement, or a full refund depending on the nature of the defect.

2. Return Policy

2.1 General Return Policy

We offer a 30-day return policy from the date of delivery for most products. Please review the following return guidelines for complete instructions.

2.2 Return Eligibility

Items must be returned within 30 days from the date of delivery.

The item must be in new and unused condition with all original packaging, accessories, and manuals.

For defective or damaged products, returns are accepted within 30 days of purchase. Proof of defect or damage is required (photos/videos).

Certain items such as opened software, personal care products, or consumables (e.g., batteries) are non-returnable.

2.3 Return Process

Step 1: Contact our customer support team to initiate the return process. Please provide your order number and the reason for the return.

Step 2: Our team will guide you through the return procedure and provide a return authorization number if necessary.
Step 3: Package the product securely, ensuring that it is returned in the same condition as when received. Please include all original packaging and accessories.
Step 4: Ship the product back to the address provided by our customer support team. Please ensure the return shipping is tracked.

2.4 Refunds

Once we receive the returned product and verify that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method, usually it may take 2-7 business days for the refund to appear on your account depending on your payment provider.

2.5 Exchanges

If you would like to exchange an item for a different color or model, please contact our customer support team for assistance. Exchanges are subject to product availability.

3. Damaged or Defective Products

If your product arrives damaged or defective, we sincerely apologize. Please follow these steps:

Contact us within 7 days of delivery to report the issue.
Provide photographic evidence of the damage or defect.

We will arrange for a replacement to be sent to you, or we will process a refund based on your preference.

4. Non-Refundable Items

Please note that the following items are non-refundable:

Items returned after the 30-day return window.
Products are missing original packaging.
Products purchased during a clearance or final sale.

5. Shipping Costs

For defective or damaged items, we will cover the return shipping costs.

For non-defective returns (e.g., change of mind), the customer is responsible for return shipping costs.

Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped).

6. Contact Us

If you have any questions about our warranty or return policy, please feel free to contact our customer support team at:

Email: support@itourtranslator.com

Phone: 4253849198