We currently ship to the United States, Canada, the United Kingdom, European Union countries, For a complete list of countries we serve, please visit our Shipping Information page.

Shipping times vary by destination: 2-5 business days for the US and Canada, 5-7 business days for Europe. Express shipping options are available at checkout.

Yes, we offer free standard shipping on all orders. For faster delivery, U.S. customers may upgrade to expedited shipping for $5.99 at checkout.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account and visiting the Order History section.

Address changes can only be accommodated if the order hasn't been processed yet. Please contact our customer service team immediately if you need to change your shipping address.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and bank transfers. All payments are securely processed.

Yes, our website uses SSL encryption and complies with PCI DSS standards to ensure your payment information is secure. We never store your complete credit card details.

No, only one discount code can be applied per order. The system will automatically apply the code that provides the greatest discount.

Sales tax is charged according to local regulations. For US customers, sales tax is applied based on your state's requirements. For EU customers, VAT is included in the displayed prices.

You can check your order status by logging into your account and visiting the Order History section, or by using the order tracking feature with your order number and email address.

We offer a 30-day return policy and 24-month for all products. If you're not completely satisfied, you can return the item for a full refund of the purchase price. Please Note: Items must be in their original condition with all packaging and accessories.

For defective products or shipping errors, we cover return shipping costs. For preference-based returns, customers are responsible for return shipping fees unless otherwise stated in a promotion.

Once we receive and inspect your return, refunds are processed within 3 business days. It may take an additional 2-7 business days for the funds to appear in your account, depending on your payment method and financial institution.

To claim warranty service, contact our customer support team with your order number and a description of the issue. We'll guide you through the warranty claim process, which may involve troubleshooting, repair, or replacement.

Yes, Simply download the " iTourBuds " app from the App Store or Google Play, pair your earbuds via Bluetooth, and follow the in-app instructions to start using real-time translation.

Our translation products support 73 languages and 54 accents, covering the most widely spoken languages around the world, such as English, Spanish, French, German, Chinese, Japanese, Korean, Russian, Arabic, Portuguese, Italian, Dutch, and more.

Our translation devices support offline translation for 21 source languages and 57 target languages. This allows you to translate without needing an internet connection—ideal for travel, remote areas, or data-saving situations.

Some of the supported offline source languages include: English, Chinese, Spanish, French, German, Japanese, Korean, Russian, Portuguese, Italian, Arabic, and more.

No, the app and translation services are completely free for all customers who purchase our translation devices.

There are no monthly fees, subscriptions, or hidden charges. Once you buy the hardware—whether it's our translation earbuds, handheld translator, or translation glasses—you enjoy lifetime free access to all app features and language translation functions.

Yes, all of our translation devices are fully compatible with both smartphones and tablets. You can download and use our companion app on iOS and Android tablets just like on mobile phones. This allows for a larger display and more convenient interaction, especially when studying and working.

If the product is defective or isn't working as expected, please reach out to our technical support team at support@itourtranslator.com. We'll help troubleshoot the issue and arrange for a replacement or repair if needed.

No, if you purchase our translation hardware (such as earbuds, handheld translator, or smart glasses), you get lifetime free access to the companion software — no subscriptions or extra fees required.

We also offer standalone translation software with a wide range of features and formats. However, some advanced features require purchasing credits to unlock full functionality.

Compared to software, buying our hardware is more cost-effective—you get full access to the integrated translation software completely free for life.

While software updates are usually handled by the manufacturer, we’re here to help. Our team can guide you through the update process and assist with any update-related issues you may encounter.