FAQ

The app supports a wide range of languages for real-time translation. Supported languages may vary depending on the translatVideo translation is available at 0.78 credits per minute (around 47 credits per hour), with a free 10-minute trial for all new users.

To keep using the service, simply top up credits or choose a subscription plan. You can recharge here: https://www.itourtranslator.com/pages/pricing-plan

Just enter your account ID at checkout, and your credits will be added instantly after payment.ion mode and service version, so we recommend checking the latest language list in the app or on the product page.

Yes. The desktop version records audio while transcribing and translating in real time. Both the recording and text are saved, and the translated English text can be viewed in the interpretation history.

The app supports 127 online translation languages and 51 system languages, covering around 95% of countries worldwide. You can also switch the interface to your preferred language at any time.

iTour Voice Translator is a simplified version that supports only real-time and audio translation. iTourTranslator offers a full set of features, including real-time and audio translation, GPT-powered tools, text and document translation, cross-app audio/video calls, phone call translation, and more.

Yes, most of our translation apps can be used independently on your smartphone. Only a few specific apps require pairing with our translation earbuds for full functionality. Most apps work fine on their own.

Our translation tools cover multiple platforms, including mobile apps, desktop software, browser extensions, and file-based translation (such as document and video uploads), each designed for different use cases.

Most of our software is free to use. However, a small number of advanced tools or specialized features may require payment depending on the functionality.

The earbuds connect to your phone through Bluetooth and work together with the companion app to capture speech, process the translation, and play the translated result in real time.

No. Translation is free for life with no extra fees or subscription required. The earbuds must be connected to a smartphone, and the phone screen should remain on during use.

Yes. All earbuds support music playback and regular phone calls. The 22 Pro also supports real-time call translation, while the Z50S does not support standard call translation. However, both models support VoIP call translation (internet calls), which is currently available for calls to the United States and Canada only.

It allows you to translate video content in real time. Simply start recognition, then play a video in another app, such as TikTok or YouTube, and the translation will appear in a floating window.

In offline mode, the source language is the language you speak, and the target language is the language it gets translated into. For example, English can be used as both a source language and a target language. However, some languages can only be used as target languages, meaning they can be translated into but not spoken for translation.

Offline mode supports 21 source languages and 57 target languages. You can check the full list of supported language pairs in the app.

No, if you purchase our translation hardware (such as earbuds, handheld translator, or smart glasses), you get lifetime free access to the companion software — no subscriptions or extra fees required.

We also offer standalone translation software with a wide range of features and formats. However, some advanced features require purchasing credits to unlock full functionality.

Compared to software, buying our hardware is more cost-effective—you get full access to the integrated translation software completely free for life..

Yes. In supported conversation modes, each person can wear one earbud for smoother two-way communication, which is especially useful in face-to-face conversations.

All three models support real-time translation with subtitles displayed directly in your field of view, but they differ in functionality and usage:

AR Glasses (1st Generation):
Require the iTourAR app to function. Equipped with a built-in camera, they support photo translation and additional AR features like watching videos and playing games.
GO2 Glasses (2nd Generation):
Run on an independent Android system and do not require a smartphone. They can perform translation directly on the device, making them ideal for fully standalone use.
A1 Glasses (Latest Version):
Also require the iTourAR app. Designed to be lighter and more comfortable, with added features like music playback and navigation, making them ideal for everyday use.

Yes, all of our translation glasses models support customized prescription lenses. The lens customization process typically takes 7–12 business days.
You can conveniently place the lens customization order at the same time as purchasing the glasses. Once completed, the customized lenses and glasses will be shipped together.

Yes, the A1 glasses support music playback, phone calls, and a built-in teleprompter, along with their translation features.

Yes. The A1 glasses need to be connected to the iTourAR app to access their full features, including real-time translation, teleprompting, music playback, speech-to-text, and navigation. Once downloaded, the app can be used free for life.

They are especially useful for travel, meetings, presentations, classrooms, and multilingual conversations where hands-free subtitle viewing improves communication.

Both modes support automatic recognition of two languages and real-time translation.

Single-Screen Mode: All translated content is displayed on one screen, so users may need to pass the device back and forth during conversations.
Dual-Screen Mode: Requires pairing the main device with the sub-device via QR code. The main screen shows both the original and translated text, while the sub-device displays only the translated content.

With dual-screen mode, both users can view translations simultaneously on separate screens, enabling smoother communication without passing the device.

Yes. It is ideal for travel situations such as asking for directions, hotel check-in, shopping, dining, and airport communication.

Yes, the dual-screen translator models support photo translation, making it easy to translate menus, signs, documents, and other printed text.

No, SIM cards are not supported. You can connect the device via Wi-Fi or a mobile hotspot to access all online translation features.

It is a great choice for travelers, business users, students, international visitors, and anyone who needs fast multilingual communication without relying only on a phone.

A translation smartwatch combines wearable convenience with translation features. Depending on the model, it may support voice translation, text display, app connection, and daily smart features.

Not necessarily. You can use features like translation, weather, recording, and video directly on the watch. However, for health and fitness tracking—such as heart rate, blood oxygen, sleep monitoring, and activity data—you’ll need to connect the watch to the GaoFit app to view detailed insights.

With normal daily use, the battery can last 1–3 days. If you’re using features like continuous translation or music, it typically lasts 3–5 hours.

It also support health tracking, sports monitoring, weather updates, call and message notifications, recording, and other lifestyle functions.

It is ideal for travelers, business users, language learners, and anyone who wants quick translation access in a compact wearable device.