物流政策
Thank you for shopping with us! We are committed to providing fast, reliable, and transparent shipping services to ensure your experience is smooth from start to finish. Please review the following shipping policy, which outlines the delivery details for both our software services and hardware products.
1. Shipping Destinations
We proudly offer free standard shipping on all orders. Currently, we ship to selected countries and regions.
📱 Software Services (Recharge & Activation)
- Delivery Area: Available worldwide
- Delivery Time: Typically processed within 1 business day
🔊 Hardware Products
(Includes Translator Glasses, Translator Earbuds, Dual-Screen Translators, etc.)
- Delivery Area: United States, Canada, Europe, and nearby countries across Asia-Pacific and Oceania.
- Delivery Time: Typically processed within 3-18 business day
2. Shipping Destinations
⏱️ Processing Time
All hardware orders are processed and shipped within 1 business day (excluding weekends and holidays).
🌍 Shipping Destinations & Estimated Delivery Time
| Region | Countries | Standard Shipping Time | Express Shipping |
|---|---|---|---|
| 🇺🇸 United States | All 50 states | 3–5 business days | 2–4 business days ($5.99) |
| 🇨🇦 Canada | – | 7–15 business days | Not available |
| 🇪🇺 Europe | UK, Germany, France, Italy, Spain, Romania | 6–12 business days | Not available |
| 🌏 Asia-Pacific | Japan, Singapore, Australia, Malaysia, New Zealand, Vietnam | 5–12 business days | Not available |
| 🌎 Other Regions | Colombia, Mexico, Portugal, etc. | 8–18 business days | Not available |
⏳ Total delivery time = Processing Time (1 business day) + Shipping Time
🚚 Shipping Costs
- Standard shipping: Free for all hardware products
- Express shipping (US only): Available for $5.99 (2–4 business days)
📌 Additional Notes
- Shipping times may be affected by customs procedures, carrier delays, or local holidays.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If your country is not listed or you have specific questions, feel free to contact us before placing your order.
- We do our best to meet estimated delivery times, but occasional delays may occur beyond our control.
3. Customs Duties & Import Taxes
For international orders, customs duties, VAT, or other import taxes may apply depending on your country's laws and regulations.
- These charges are not included in our product prices or shipping costs.
- Customers are fully responsible for paying any applicable import fees, including customs duties, VAT, taxes, and any related handling or brokerage charges.
We recommend contacting your local customs office for detailed information before placing your order.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this information to monitor the status and location of your shipment in real time. Please allow 24 hours for tracking details to update after shipment.
📞 Need Help?
If you have any questions regarding shipping, delivery times, or tracking your order, please don’t hesitate to reach out to our customer service team.
Support Email: support@itourtranslator.com